Your Ticket has been received by Patient Support.

Depending on the nature of your inquiry, a Medical Records Specialist will respond in chronological order as tickets are received.

Please note that, for medical practices that have yet to close, an RSRS Medical Record Specialist will contact patients as we approach the date of practice closure.

Please note:

- Shipping, receiving, organizing, file preparation and scanning can take from 6 to 8 weeks from the time you order a copy of your medical record

- A Release of Information Form must be completed and signed prior to the release of any medical information. If you do not have one, RSRS will supply you with one
- You are entitled to a COPY of your patient record. An original paper record is the property of the physician and must be retained in storage for a period of time, after which it is shredded
- Each patient of legal age or older must sign for the release of his/her own record
- There is a fee for the transfer of medical information. The fee is set in accordance with guidelines. The fee is not prohibitive and records are not withheld once properly authorized for release

Thank you

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