Accessibility for Persons with Disabilities (AODA)
Provision of Services and Programs to People with Disabilities
RSRS is committed to making our services and products available and accessible to people with disabilities in a way that respects their dignity and independence.
RSRS will communicate with people with disabilities in ways that take into account their disability. Upon request, we will be prepared to use alternative formats and methods. To the best of our ability, we will train our staff on how to interact and communicate with people with various types of disabilities.
RSRS is committed to serving people with disabilities who use assistive devices to obtain, use, or benefit from the services and products we provide. We will familiarize our staff with the various assistive devices that may be used by individuals while accessing our services and programs.
Printed material i.e. publications, forms, billings etc
Upon request RSRS will provide printed material in alternative formats in a reasonable timely manner. Upon request employees will assist people with disabilities in completing forms or written material.
RSRS is committed to providing accessible telephone service to our customers. Our staff will be trained to communicate over the telephone in clear and plain language and to speak clearly and slowly. We will offer to communicate using alternative methods if telephone communication is not suitable to an individual’s needs or is not available.
Use of service animals and support persons
A “support person” is an individual hired or chosen by a person with a disability to provide services or assistance with communication, mobility, personal care, medical needs or with access to goods and services. If a person with a disability is accompanied by a support person, RSRS shall ensure that both persons are permitted to enter the premises together and that the person with a disability is not prevented from having access to the support person while on the premises.
When confidential information is involved, the consent of the person with the disability will be obtained prior to discussing any confidential information in the presence of the support person.
If a person with a disability is accompanied by a guide dog or other service animal RSRS will permit the service animal to accompany that person in any area of RSRS.
Notice of temporary service disruption
In the event of a planned or unexpected disruption in RSRS services, RSRS will notify the public of the disruption, the reason for the disruption, its anticipated length and a description of alternative facilities or services, if available. The notice will be placed on the front entrance of the building, posted on our website; and our telephone answering system will be updated accordingly.
Training to Staff
All current and new RSRS staff who provide services to members or the public will be provided with the following training:
- The purpose and requirements of the AODA
- How to interact and communicate with people with disabilities
- How to interact with people who use assistive devices or require a service animal or support person
- Available assistive devices on our premise and how to use them
- What to do if a person with a disability is having difficulty in accessing goods and services
- RSRS’s policies and practices relating to customer service
Questions or Feedback
Questions or feedback regarding the way RSRS provides services and programs to people with disabilities or about this policy can be made by contacting RSRS:
In person or by mail to:
111 St. Regis Cres. S., Toronto, ON M3J 1Y6
416-398-0638 / 1-888-563-3732
All inquiries extension 2